How can I track my parcel?
As soon as your package leaves our warehouse, you will receive an email with a Track & Trace code.
When will I receive my order?
We're doing everything we can to ship your order as quickly as possible (within 1-2 business days). Once your order has shipped, you'll receive an email with more information.
Deliveries within Europe usually have a delivery time of approximately 2-4 working days.
Delivery times depend on your location.
Do you ship worldwide?
Worldwide shipping is currently not available through our standard checkout. If you'd like to order from outside Europe, please contact us directly. We'd be happy to discuss the possibilities and customized shipping options for your location.
What are the shipping costs and delivery times within Europe?
The exact shipping costs and expected delivery time for your order are automatically calculated during checkout .
Where can I find the rates per country?
Want to know the costs in advance? Check out our [Link to list: Shipping cost overview by country ] for a complete overview of all European destinations.
Are the returns free?
Return shipping costs are the responsibility of the customer.
How do I keep my jewelry beautiful?
To preserve the shine of your jewelry for as long as possible, we recommend avoiding direct contact with perfume, hairspray, body lotion, and wet skin. Only wear your jewelry after using these products.
What is the best way to store my jewelry?
Store your jewelry in a dry place, preferably in an airtight container or a soft bag. Avoid damp areas (such as the bathroom), as moisture can accelerate the discoloration process.
Do the jewelry discolor over time?
As with all gold-plated jewelry, the color may fade somewhat after heavy use. However, by following the care tips above, you can significantly extend the life and shine of your favorite pieces.
Are the jewelry suitable for children?
No, we strongly discourage children from using our jewelry. This is due to the risk of choking from small parts and potential sensitivities to the materials used.
I have sensitive skin, can I wear your jewelry?
We cannot guarantee that our jewelry is completely free of substances that can cause skin irritation. This is especially true for people with sensitive skin or known allergies. We advise customers who are sensitive to certain materials to exercise caution when purchasing and wearing our jewelry.
What payment methods do you accept?
We accept iDEAL, Bancontact, Credit Card (Visa, Mastercard), PayPal and [Optional: Klarna/Apple Pay].
Do you offer a packing service?
Yes, we love to make every piece of jewelry or gift a real celebration! You can select the "Gift Wrapping" option during checkout. We'll make sure your order is beautifully and stylishly wrapped.
Can I ship my order directly to the recipient?
Absolutely! You can enter a different delivery address at checkout. We'll then send the package directly to the lucky recipient. Don't worry: we won't include an invoice with the prices in the package.
Can I add a personal message?
Absolutely. If you choose the gift option, you can leave a personal message in the comments section. We'll handwrite your message on a beautiful card and include it with the gift.
How are the jewelry packaged as standard if I don't choose the gift wrapping service?
Even without the extra packaging service, our jewelry is always delivered neatly and securely in a [e.g., a luxurious gift bag or a beautiful box]. This makes unpacking your order a pleasure.
When can I ship my order directly to the recipient?
Absolutely! You can enter a different delivery address at checkout. We'll then send the package directly to the lucky recipient. Don't worry: we won't include an invoice with the prices in the package.
Can I add a personal message?
Absolutely. If you choose the gift option, you can leave a personal message in the comments section. We'll handwrite your message on a beautiful card and include it with the gift.
How are the jewelry packaged as standard if I don't choose the gift wrapping service?
Even without the extra packaging service, our jewelry is always delivered neatly and securely in a [e.g., a luxurious gift bag or a beautiful box]. This makes unpacking your order a pleasure.